Job Description
Join Delta Support Solutions as a Local Customer Service Representative in vibrant New Orleans! We're seeking passionate individuals to deliver exceptional support to our community-based clients. This entry-level role offers comprehensive training and growth opportunities within a supportive team environment. Perfect for recent graduates or career changers looking to build a rewarding customer service career.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call resolution and satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- No prior experience necessary - training provided