Job Description
Join our dynamic team at CustomerFirst Solutions as a Local Customer Service Representative! We're hosting a hiring event for passionate individuals seeking entry-level careers in customer service. No experience necessary – we provide comprehensive training to help you thrive. Enjoy competitive pay, career growth opportunities, and a supportive work environment. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer calls and emails with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in our CRM system
- Collaborate with team members to deliver seamless customer experiences
- Meet daily performance metrics including call quality and resolution targets
- Participate in ongoing training sessions to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and patience when handling customer concerns
- Reliable transportation to our Austin office
- Ability to work flexible shifts including weekends
- Passion for helping others and problem-solving
- Must attend our hiring event on October 20th, 2023