Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville, KY! We're urgently hiring passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, flexible scheduling, and rapid career advancement. Our modern downtown office offers a collaborative environment with comprehensive training. Immediate openings available! Apply today to become part of Louisville's premier customer service hub.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional empathy
- Process orders, returns, and account modifications accurately
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed customer records in CRM systems
- Participate in monthly performance improvement initiatives
- Support local community outreach events quarterly
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including weekends
- Valid Kentucky driver's license for occasional field visits
- Spanish fluency a major plus