Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional support experiences across diverse industries. With comprehensive training and career advancement opportunities, this is your gateway to a thriving professional journey in the heart of Philadelphia. Immediate start positions available!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency (typing 30+ WPM)
- Clear communication skills in English
- Ability to work flexible shifts (including evenings/weekends)
- Strong problem-solving aptitude
- Customer-focused mindset
- No prior experience required – training provided
- Must pass background check