Job Description
Join our dynamic team as a Local Customer Service Representative in Tucson, AZ! We're seeking passionate individuals to provide exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Our supportive environment offers growth potential and flexible scheduling. Apply today and start your rewarding career tomorrow!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues using CRM tools and internal knowledge bases
- Process orders, returns, and account modifications accurately
- Collaborate with team members to escalate complex issues
- Maintain detailed customer interaction records
- Meet/exceed performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) certification required
- Pass background check and drug screening