Job Description
Join our award-winning customer service team in Colorado Springs! We're seeking passionate individuals to deliver exceptional support to local residents. No experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, career growth opportunities, and the satisfaction of helping your community. Our modern office offers a collaborative environment with flexible scheduling options. Apply today and start making a difference in your own backyard!
Responsibilities
- Handle inbound/outbound customer calls regarding residential services
- Resolve billing, technical, and service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical support teams for complex issues
- Meet performance metrics for quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening
- Reliable transportation to our Colorado Springs location
- Basic computer proficiency with typing speed of 35+ WPM