Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth! We're urgently hiring passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training to enhance skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced settings
- Positive attitude and patience with diverse customers
- Available for evening/weekend shifts as needed