Job Description
Join our dynamic team in Philadelphia and become the voice of our valued customers! We're seeking passionate individuals to deliver exceptional service in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth. Immediate start available for motivated professionals ready to make an impact in our local community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in a call center environment
- Strong communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to type 35+ WPM with high accuracy
- High school diploma or equivalent (college preferred)
- Flexibility to work evenings/weekends as needed
- Philadelphia residency preferred