Job Description
Join Atlanta Customer Solutions and become part of our award-winning night team! We're seeking dedicated Customer Service Representatives to deliver exceptional support during overnight hours. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment. This full-time night shift position offers stability and growth opportunities in Atlanta's thriving service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with day team for seamless customer transitions
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently on night shift
- Proficient with Microsoft Office and CRM platforms
- Reliable transportation to downtown Atlanta location
- Flexibility for occasional schedule adjustments