Job Description
Join our award-winning customer service team in Kansas City! We're seeking passionate individuals to deliver exceptional local support and build lasting relationships with our community. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and account modifications using our CRM system
- Collaborate with regional teams to address local market needs
- Document interactions and escalate complex issues appropriately
- Contribute to service improvement initiatives
- Maintain deep knowledge of local products and services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM platforms
- Local Kansas City market knowledge a plus