Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our Los Angeles community! We're seeking empathetic professionals to deliver exceptional in-person support to our diverse clientele. This full-time role offers immediate start and career growth opportunities. If you thrive in dynamic environments and value authentic customer connections, apply today!
Responsibilities
- Provide in-person customer support at our Los Angeles service center
- Resolve billing inquiries, service issues, and product concerns efficiently
- Process transactions, returns, and account modifications with precision
- Collaborate with cross-functional teams to enhance service quality
- Document interactions and maintain accurate customer records
- Proactively identify opportunities to improve local service delivery
- Represent the brand with professionalism during community events
Qualifications
- 2+ years of face-to-face customer service experience
- Proficiency in bilingual communication (English/Spanish preferred)
- Strong problem-solving skills with attention to detail
- Ability to work flexible hours including weekends
- Valid California driver's license and reliable transportation
- Experience with CRM software and point-of-sale systems
- Passion for serving diverse Los Angeles communities