Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused operations! We're seeking passionate individuals to deliver exceptional support to San Francisco residents while building meaningful connections. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic team environment. Our commitment to local service excellence makes this position perfect for dedicated professionals who thrive in fast-paced, people-centric roles.
Why Apply? • Competitive salary with performance bonuses • Comprehensive health benefits package • Paid training and professional development • Supportive team culture with advancement opportunities • Direct impact on community satisfaction
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, service, and account issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience workflows
- Participate in weekly training sessions to enhance product knowledge
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with ability to de-escalate tense situations
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization and clear background check