Job Description
Join our award-winning team as a Local Customer Service Representative in Tucson! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing community. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic environment. On-site hiring event scheduled for October 15th!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and resolution time
- Contribute to process improvement initiatives
- Participate in quarterly training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced settings
- Strong attention to detail and problem-solving abilities
- Flexibility to work occasional weekends or evenings
- Must pass background check and drug screening