Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences. Enjoy weekly pay, flexible scheduling, and comprehensive training. Be the voice of our brand and make a real impact in your community!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy
- Process orders, returns, and account updates accurately
- Document interactions in CRM system with precision
- Collaborate with team to resolve complex escalations
- Meet/exceed performance metrics for quality and efficiency
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Reliable transportation for on-site shifts
- Positive attitude and team player mentality