Job Description
Launch your customer service career with our comprehensive paid training program! ConnectCare Solutions is seeking motivated Chat Support Specialists in New York to join our dynamic team. Enjoy weekly pay, flexible scheduling, and growth opportunities while delivering exceptional digital customer experiences. No prior experience required – we provide everything you need to succeed.
Our 2-week paid training covers industry best practices, platform navigation, and conflict resolution techniques. After training, you'll handle live customer chats across multiple channels, resolve inquiries efficiently, and contribute to our 98% satisfaction rate. Join 500+ professionals who've grown their careers with us!
Responsibilities
- Manage 50-75 customer chats daily across e-commerce and SaaS platforms
- Resolve product inquiries, order issues, and technical troubleshooting
- Document interactions using Zendesk with 99% accuracy
- Collaborate with Tier-2 support for complex escalations
- Maintain 95+ CSAT score through personalized solutions
- Participate in weekly skill-building sessions
- Adhere to SLA targets with <5 minute response times
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 98% accuracy
- Proficient in Google Workspace and CRM systems
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving aptitude
- Available for weekend shifts (1-2 days/month)
- Passion for helping customers succeed