Job Description
Join our award-winning team as a Local Customer Service Representative and deliver exceptional experiences to your community! We're seeking passionate individuals to become the voice of our brand in Austin. No experience required – we provide comprehensive paid training to set you up for success. Enjoy a supportive work environment with career growth opportunities, competitive benefits, and the satisfaction of helping neighbors daily. Apply today and start your journey with a company that values your unique perspective!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases and maintain detailed records
- Collaborate with technical teams to troubleshoot complex customer concerns
- Meet monthly performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance customer relationships
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Reside within 20 miles of Austin, TX (local residents preferred)