Job Description
Join our dynamic team as a Local Customer Service Representative in Raleigh, NC! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This is your opportunity to launch a rewarding career with immediate start dates and competitive benefits. No experience? No problem—we provide comprehensive training!
As a key member of our support team, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. Enjoy a modern workspace, flexible scheduling options, and a collaborative environment where your contributions are valued.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including handle time and resolution rates
- Proactively identify upsell opportunities for premium services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or strong transferable skills
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation for on-site work
- Must pass background check and drug screening