Job Description
Join Wichita's top employer for our exclusive Customer Service Hiring Event! We're seeking passionate local talent to represent our brand and deliver exceptional experiences to Kansas customers. Enjoy competitive pay, comprehensive benefits, and career growth opportunities right here in Wichita.
As a cornerstone of our community-focused team, you'll be the voice of our company—handling inquiries, resolving issues, and building relationships that make a difference. No night shifts or weekends required!
Responsibilities
- Manage high-volume customer calls, emails, and live chats with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in our customer database for quality tracking
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvements based on customer feedback trends
- Maintain 95%+ customer satisfaction score through consistent service excellence
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local business environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear Midwestern dialect
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving skills with a 'customer-first' mindset
- Reliable transportation for in-person hiring event attendance
- Background check and drug screen required post-offer