Job Description
Join our award-winning customer experience team in Dallas! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our Texas-based clients. This immediate-start opportunity offers competitive pay, comprehensive training, and a vibrant work culture where your growth matters.
As the first point of contact, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. Our state-of-the-art downtown Dallas office provides a collaborative environment with modern amenities and flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product inquiries, billing issues, and service requests
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Bilingual (English/Spanish) highly desirable
- Passion for customer advocacy