Job Description
Join our dynamic team at Pacific Connect Solutions as a Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals with no prior experience. Enjoy competitive pay, comprehensive training, and career growth opportunities in a supportive environment. Perfect for career changers, recent graduates, and anyone seeking a fresh start in the customer service industry.
Why Work With Us?
• Industry-leading benefits package
• Paid training and certification programs
• Flexible scheduling options
• Performance-based bonuses
• Modern, collaborative workspace in downtown Long Beach
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team members to resolve complex issues
- Adhere to company policies and compliance regulations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – we provide full training!
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable transportation to our Long Beach facility
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening