Job Description
Join our award-winning customer experience team in Atlanta! GlobalConnect Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our Georgia-based clients. As the first point of contact, you'll embody our commitment to excellence while working in a dynamic, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our Fortune 500 company.
Our Atlanta office offers state-of-the-art facilities, flexible scheduling options, and a culture that values work-life balance. This full-time position includes paid training, performance bonuses, and advancement paths into team leadership roles.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from local Georgia customers with empathy and efficiency
- Resolve billing inquiries, product issues, and service disruptions using CRM tools
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical support teams to resolve complex customer escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT) while maintaining quality standards
- Participate in quarterly hiring events to onboard new team members
- Contribute to process improvement initiatives for local market operations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in a B2C environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving skills with ability to de-escalate tense situations
- Excellent verbal/written communication skills with Southern US dialect awareness
- Ability to work flexible shifts including nights/weekends during peak seasons
- Valid Georgia driver's license for occasional off-site client meetings
- Spanish fluency a significant advantage for Atlanta's diverse market