Job Description
Join Our Award-Winning Remote Team in Jacksonville!
ClientFirst Solutions is urgently hiring passionate Customer Service Representatives to deliver exceptional experiences from the comfort of your home. As a trusted partner for Fortune 500 companies, we offer competitive compensation, comprehensive benefits, and career growth opportunities. Be part of a supportive team that values your contribution and invests in your success!
Why Work With Us?
• Flexible remote work arrangements
• Health, dental, and vision insurance
• 401(k) with company match
• Paid training and certification
• Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives
- Maintain thorough knowledge of product offerings and services
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently in a home office environment
- Reliable high-speed internet and quiet workspace
- Flexibility to work rotating weekends/holidays