Job Description
Join Austin's premier community-focused team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to Austin residents starting immediately. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment where your skills directly impact our community's success.
As the first point of contact for local clients, you'll resolve inquiries, build relationships, and embody our commitment to outstanding service. No prior experience? We provide paid training! This is your chance to launch a rewarding career with a company that values local talent and professional growth.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Austin customers
- Resolve billing inquiries, service issues, and account concerns efficiently
- Document interactions accurately in CRM systems with 99% precision
- Collaborate with local teams to improve service delivery processes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product knowledge training
- Support community outreach initiatives during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local business setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible schedule including weekends
- Strong problem-solving and conflict resolution abilities
- Must be available for immediate start (within 3 days)