Job Description
Join our award-winning team at Coastal Connect Solutions as an Entry-Level Customer Service Representative! We're hosting a dedicated hiring event for motivated individuals eager to launch their careers in customer service. No experience is required—just a passion for helping others and a commitment to excellence. Enjoy competitive pay, comprehensive training, and a supportive team environment. Hiring Event Details: October 15th, 2023 | 10 AM - 4 PM | Our Virginia Beach Office. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for call handling and resolution rates
- Contribute to team initiatives for improving customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to navigate multiple software systems simultaneously
- Basic typing proficiency (35+ WPM)
- Previous customer service experience preferred but not required
- Availability to work flexible shifts including weekends