Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support to our community while building a rewarding career. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment. Help shape customer experiences while growing professionally in one of America's fastest-growing cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex issues
- Identify opportunities to improve customer satisfaction workflows
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with genuine passion for helping others