Job Description
Join our award-winning team as a Local Customer Service Representative in Pittsburgh! We're seeking dedicated professionals to deliver exceptional support to Pennsylvania residents. Enjoy a stable career with comprehensive paid training, competitive benefits, and opportunities for advancement. Our vibrant office culture values growth and community engagement. If you're passionate about helping others and thrive in a collaborative environment, this is your chance to build a meaningful career close to home.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Pennsylvania customers
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution time
- Participate in ongoing training to enhance product knowledge
- Represent our brand with professionalism and local community pride
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening
- Reside within 30 miles of Pittsburgh