Job Description
Join ConnectSolutions as a Chat Support Specialist and become the digital face of our premier client brands! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. This full-time role offers career growth in a dynamic, remote-friendly environment with competitive benefits and performance bonuses. Our Dallas-based team thrives on innovation and collaboration, making this perfect for tech-savvy problem-solvers who enjoy fast-paced digital interactions. Apply today to start your journey in customer service excellence!
Responsibilities
- Deliver instant, personalized support via live chat for e-commerce and SaaS clients
- Resolve technical inquiries, billing questions, and product usage issues
- Maintain detailed case documentation in CRM systems with 100% accuracy
- Collaborate with Tier 2 support teams for complex technical escalations
- Meet or exceed KPIs for response time (avg. <60s) and CSAT scores
- Proactively identify process improvements and share best practices
- Participate in weekly training on new products and support protocols
Qualifications
- Minimum 1 year experience in digital customer service or chat support
- Exceptional written communication with flawless grammar and spelling
- Proficiency in CRM platforms (Zendesk, Salesforce) and chat tools
- Ability to manage 4-6 concurrent chat sessions efficiently
- High school diploma; Associate's degree preferred
- Strong problem-solving skills with analytical thinking abilities
- Available to work flexible shifts including weekends/holidays