Job Description
Join our dynamic Memphis team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a supportive environment where your voice matters. Apply today and become part of Memphis' premier customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify process improvement opportunities
- Maintain deep product knowledge across service offerings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Flexibility for weekend/evening shifts
- Local Memphis residency required