Job Description
Join Premier Solutions Group's award-winning team as a Local Customer Service Representative in Wichita! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional customer experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your growth is prioritized. Perfect for career changers and recent graduates – no prior experience required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant internship
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving abilities
- Ability to thrive in a fast-paced, team-oriented environment
- Flexibility to work evenings/weekends during peak seasons
- Valid driver's license and reliable transportation