Job Description
Join our elite night shift team at Global Connect Solutions! We're seeking motivated individuals to provide exceptional customer service from our state-of-the-art Baltimore facility. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on your growth. This immediate-start role offers stability with opportunities for advancement into leadership positions.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to share best practices
- Adapt to evolving products and services through continuous training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability (night shift: 10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Proficient in English; bilingual a plus