Job Description
Join Philadelphia's fastest-growing community service provider! We're seeking passionate Local Customer Service Representatives to become the voice of our city. No experience required—comprehensive paid training included! Enjoy competitive benefits, flexible scheduling, and career advancement opportunities in the heart of Philly. Apply today and start making a difference in your own neighborhood!
Responsibilities
- Delocate exceptional customer support to Philadelphia residents via phone, email, and in-person
- Resolve billing inquiries, service issues, and account concerns with empathy and efficiency
- Collaborate with local community partners to enhance service delivery
- Maintain detailed customer records in our CRM system
- Participate in weekly training sessions to master new technologies and protocols
- Contribute to process improvements for Philadelphia-specific service challenges
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills and Philadelphia-area residency required
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office Suite and basic tech tools
- Passion for helping Philadelphia residents and community involvement
- Must pass background check and drug screening
- Reliable transportation for occasional off-site meetings