Job Description
Join our award-winning team as a Local Customer Service Representative in Los Angeles! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This full-time role offers immediate start, competitive benefits, and career growth opportunities in a dynamic environment. If you thrive in fast-paced settings and possess outstanding communication skills, apply today to become an integral part of our customer success story!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints with empathy and efficiency to ensure satisfaction
- Process orders, returns, and transactions using our CRM system
- Collaborate with cross-functional teams to improve service quality
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics including response time and resolution rate
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in call center/retail
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and multitasking skills
- Ability to work flexible shifts including weekends
- Basic computer literacy and typing proficiency (35+ WPM)
- Spanish bilingualism highly desirable