Job Description
Join Our Award-Winning Team at Our Exclusive Hiring Event!
GlobalConnect Solutions is seeking passionate Customer Service Representatives to join our dynamic team in sunny Miami! As a key member of our support division, you'll be the voice of our brand, delivering exceptional experiences to clients across North America. Enjoy a modern workplace, competitive benefits, and career growth opportunities.
Why Join Us?
• Comprehensive training program
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts and wellness programs
Hiring Event Details:
Date: June 15, 2024
Time: 10:00 AM - 4:00 PM EST
Location: 123 Biscayne Blvd, Miami, FL 33232
Bring your resume and be ready for on-the-spot interviews!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, technical issues, and product features
- Document interactions accurately in CRM system (Salesforce)
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in BPO or tech industry
- Proficiency with CRM tools (Salesforce, Zendesk)
- Typing speed: 35+ WPM with 95% accuracy
- Fluent in English and Spanish (bilingual candidates highly valued)
- Exceptional active listening and conflict resolution skills
- Ability to work flexible shifts including weekends
- Passion for customer advocacy and problem-solving