Job Description
Join our award-winning team as a Local Customer Service Representative in New York! We offer competitive weekly pay, comprehensive paid training, and a supportive environment for career growth. As a key member of our client success team, you'll deliver exceptional service to local customers while building valuable skills for long-term advancement. Enjoy flexible scheduling, performance bonuses, and a vibrant workplace culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in our customer database for quality assurance
- Collaborate with support teams to escalate complex issues efficiently
- Meet/exceed performance metrics including customer satisfaction scores and resolution times
- Participate in continuous training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail, hospitality, or call centers
- Exceptional communication skills with clear articulation in English
- Proficient in Microsoft Office Suite and quick adaptation to new software
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including evenings and weekends
- Valid work authorization and reliable transportation