Job Description
Join our award-winning team at GlobalConnect Solutions as a Customer Service Representative! We're seeking empathetic and motivated individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, competitive benefits, and a collaborative environment where your growth matters. Help us redefine customer excellence in the heart of Chicago!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities through needs-based conversations
- Maintain 98% service level agreement adherence
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Salesforce and Zendesk platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting aptitude
- Spanish bilingual certification a plus