Job Description
Join our dynamic team as a Local Customer Service Representative and enjoy weekly pay with immediate start opportunities! We're seeking passionate individuals in Houston, TX and Illinois to deliver exceptional customer experiences while building rewarding careers. No nights or weekends – enjoy a consistent Monday-Friday schedule with comprehensive benefits including health insurance, paid training, and career advancement paths.
At Premier Client Solutions, we value our employees' work-life balance. This role offers a stable, in-person position with direct community impact. Perfect for career changers or those seeking reliable employment with growth potential. Apply today to start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions, returns, and account modifications using CRM systems
- Collaborate with team members to escalate complex issues and ensure resolution
- Maintain accurate customer records and documentation in compliance with regulations
- Proactively identify opportunities to enhance service quality and customer satisfaction
- Support community outreach initiatives aligned with company values
- Participate in weekly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in retail, call center, or similar role
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear, professional demeanor
- Ability to multitask in fast-paced environment while maintaining attention to detail
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work occasional overtime during peak periods
- Must pass background check and drug screening