Job Description
Join our dynamic team as a Local Customer Service Representative and kickstart your career in customer excellence! We're seeking passionate individuals to deliver world-class support to our New York-based clients. This entry-level role offers comprehensive training, career advancement opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to make a meaningful impact while growing professionally.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, product, and service issues using established protocols
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with support teams to escalate complex issues and ensure resolution
- Meet performance metrics including call quality, resolution time, and customer satisfaction scores
- Participate in continuous improvement initiatives to enhance service delivery
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years of customer service experience preferred but not required for entry-level
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM software
- Strong problem-solving abilities and active listening skills
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer satisfaction