Job Description
Join Philly Connect Solutions at our exclusive Hiring Event and kickstart your career in customer service excellence! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences to Philadelphia's vibrant community. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic team environment.
Why Work With Us?
- Competitive hourly wage plus performance bonuses
- Full benefits package including medical, dental, and vision
- Opportunities for career advancement and skill development
- Supportive team culture focused on employee success
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with team members to deliver seamless service
- Actively promote company products and services
- Participate in ongoing training and development programs
- Meet and exceed performance metrics for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience required
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible schedules including weekends
- Strong attention to detail and organizational abilities
- Philadelphia residency preferred (local candidates encouraged)
- Positive attitude with commitment to community values