Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Jacksonville residents. Enjoy a collaborative environment with competitive benefits, growth opportunities, and the chance to make a real difference in people's lives. Immediate start available!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Jacksonville residents
- Resolve billing, service, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local teams to resolve complex customer concerns
- Proactively identify opportunities to improve customer experience
- Meet/exceed performance metrics for resolution times and satisfaction
- Support community outreach initiatives as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local/regional role
- Strong communication skills with clear Jacksonville dialect fluency
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work flexible hours including weekends
- Florida driver's license (for occasional field visits)
- Background check and drug screen required
- Spanish bilingual a plus