Job Description
Join our award-winning customer service team in the heart of Los Angeles! We're seeking passionate individuals to deliver exceptional local support for our diverse clientele. This full-time role offers immediate start, competitive benefits, and growth opportunities within a dynamic, inclusive environment. If you thrive on problem-solving and building customer relationships, apply today and become part of our innovative team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues efficiently using CRM systems and internal resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate unresolved cases
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with fluency in English and Spanish
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends as needed
- Valid California driver's license for occasional local client visits