Job Description
Join our award-winning team as a Local Customer Service Representative in beautiful Colorado Springs! We're seeking empathetic communicators to deliver exceptional service while building meaningful customer relationships. No experience necessary – we provide comprehensive paid training to equip you with industry-leading skills. Enjoy a supportive culture with growth opportunities, competitive benefits, and the chance to make a real impact in your community.
Why Choose Us?
- PAID 4-week training program ($15/hr during training)
- Health/dental/vision insurance after 60 days
- Tuition reimbursement and career advancement paths
- Modern downtown office with mountain views
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed customer satisfaction and resolution targets
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screen
- Reliable transportation required (public transit accessible)