Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're seeking motivated individuals with no prior experience to deliver exceptional support to our community. Enjoy competitive pay, comprehensive paid training, and career growth opportunities. Our inclusive environment values your unique perspective and offers flexible scheduling. No experience required – we'll teach you everything! Apply today and become part of Cleveland's leading service provider.
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases and maintain case files
- Collaborate with technical support teams to escalate complex issues
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Participate in cross-functional projects to improve service workflows
- Attend monthly training sessions to master new products and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Customer-centric mindset with patience and problem-solving aptitude
- Reliable transportation to our downtown Cleveland hub
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and willingness to learn in a fast-paced environment
- U.S. work authorization and ability to pass background check