Job Description
Join our dynamic team at CustomerFirst Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional customer experiences in Washington DC. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a thriving urban environment. Our commitment to excellence and employee development makes us a top employer in the nation's capital.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local or regional setting
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office suite
- Exceptional communication skills with strong attention to detail
- Ability to multitask in a fast-paced environment with minimal supervision
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States
- Availability to work flexible shifts including weekends