Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform lives through exceptional support! We're seeking passionate individuals to deliver outstanding service to our New York community. Enjoy the stability of weekly pay, comprehensive paid training, and a career path with growth opportunities. No prior experience required – we'll equip you with all the tools to succeed in a dynamic, people-focused environment.
What We Offer:
- Weekly direct deposit pay
- Full paid training program
- Comprehensive benefits package
- Flexible scheduling options
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems
- Proven problem-solving abilities
- Reliable high-speed internet connection
- Flexibility to work evenings/weekends as needed
- Passion for helping others and community impact
- No experience necessary – paid training provided