Job Description
Join our award-winning team as a Local Customer Service Representative in Baltimore! We're seeking passionate individuals to deliver exceptional support while enjoying weekly paychecks and comprehensive paid training. No experience required – we provide all the tools you need to succeed in a fast-paced, rewarding environment. Enjoy career growth opportunities, competitive benefits, and the chance to make a real impact in your community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our proprietary CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with technical teams to resolve complex issues beyond scope
- Meet and exceed performance metrics for response time and resolution rates
- Participate in weekly coaching sessions to enhance service skills
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Flexible availability including evenings and weekends
- Must pass background check and drug screening
- Proficient in English with clear, professional speaking voice