Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're urgently hiring motivated Customer Service Representatives for our Philadelphia headquarters. This is your chance to launch a rewarding career with industry-leading benefits, including health insurance, 401k matching, and paid training. Our upcoming hiring event on October 15th offers immediate interviews and same-day offers for qualified candidates. Help us deliver exceptional experiences to our diverse client base while growing professionally in a dynamic, inclusive environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing issues, service disruptions, and product inquiries
- Document all interactions in Salesforce CRM with 98% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for CSAT (90%+) and FCR (85%+)
- Participate in quarterly training to update product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM systems (Salesforce/Zendesk preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree a plus)
- Available for evening/weekend shifts during peak seasons
- Basic technical troubleshooting abilities