Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heartbeat of our community! We're seeking passionate individuals to deliver exceptional service to Philadelphia residents while building rewarding careers. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth matters. Perfect for those eager to make a tangible difference in their own backyard!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Maintain accurate records in CRM systems while ensuring data privacy compliance
- Collaborate with local teams to address community-specific service challenges
- Identify opportunities to enhance customer experiences through feedback analysis
- Support product launches and service updates with localized expertise
- Participate in monthly community outreach initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant internship
- Strong communication skills with clear articulation in English
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced, team-oriented environments
- Philadelphia residency preferred for local market insights
- Valid government-issued photo ID