Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused operations! We're seeking passionate individuals to deliver exceptional support to Dallas residents while growing their careers in a dynamic environment. This part-time role offers immediate start with flexible scheduling, comprehensive training, and a supportive team culture. If you thrive in customer-facing roles and want to make a tangible impact in your local community, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person interactions
- Resolve service issues efficiently using CRM systems and company protocols
- Process transactions and update customer accounts with precision
- Collaborate with cross-functional teams to resolve complex cases
- Document interactions accurately in compliance with company policies
- Identify upsell opportunities to enhance customer experience
- Maintain deep knowledge of local services and community resources
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local business setting
- Exceptional communication skills with clear articulation
- Proficiency in Microsoft Office Suite and CRM software
- Strong problem-solving abilities with customer-first mindset
- Ability to work flexible hours including weekends
- Valid Texas driver's license (for occasional field visits)
- Bilingual (English/Spanish) certification a major plus