Job Description
Join our award-winning customer service team as a Local Customer Service Representative! We're hiring immediately for remote positions serving Detroit-area clients. Enjoy the flexibility of working from home while making a real impact in your community. No experience necessary—comprehensive training provided! Benefits include: Health insurance, paid time off, retirement plan, and advancement opportunities. Be part of a supportive culture that values your growth and recognizes your contributions.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for local clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including evenings/weekends
- Passion for helping Detroit-area residents