Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our vibrant Philadelphia community! We're seeking passionate individuals to deliver exceptional support to our local clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Our hiring event on October 15th offers immediate interviews – don't miss your chance to join our award-winning team!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with Philadelphia-area clients
- Resolve customer inquiries regarding products, services, and billing with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy standards
- Collaborate with local teams to implement community-specific service improvements
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to master local market knowledge and company offerings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local or regional markets
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with clear Philadelphia-area dialect awareness
- Ability to work flexible shifts including evenings/weekends during peak seasons
- Strong problem-solving abilities and emotional intelligence
- Valid Pennsylvania driver's license for occasional local travel events